How it works

Our procedure

If you have a debt that you want us to collect simply go to our online placement form, fill in the details, confirm you have read the terms and conditions and send it to us. You will receive an immediate acknowledgement that we have received the debt and our collectors will begin the recovery process.

We will, where possible, make contact with the debtor on the same day as the debt is placed with us. Because we have a worldwide integrated infrastructure the local debt collector can start to work as soon as it is entered into our system. In all cases debtors will be contacted within 24 hours of the debt placement. Our aim is to collect the debt as quickly and efficiently as possible through contact with the debtor by phone, e-mail, fax or letter.

A fixed point of contact within Atradius will always be available to answer any questions and provide information on the progress of each case.

If required a dedicated collector will work with you, gaining an indepth understanding of your business and working on your behalf to successfully collect your cases worldwide.

Throughout the process our proactive approach to communications will keep your informed, advising you of what action we propose to take and ensuring we resolve most cases quickly and amicably.

Legal action

Of course not all debts can be resolved amicably and legal action can become the only viable route to recovery. In such cases we can guide you through the judicial processes connected with the legal collection of the debt. If your debtor is overseas our global network of lawyers ensures we have the first hand legal knowledge of each individual market that is invaluable when pursuing a debt through the courts